Submit a Return

At, we are committed to making sure you find the perfect filter for your home and your wallet. To stand by that commitment, we offer Free Returns when you aren't completely satisfied.

Returning a Product is Easy
  • Find your order using the form on this page
  • Click the Return link and answer a few questions
  • We'll email you a shipping label
  • Print it, stick it, ship it back for free
  • Receive refund
The Fine Print
  • You have 1 year from the date of purchase to request a return. Orders older than 1 year are not eligible for return.
  • Returned items should be in the same condition that you received them.
  • Items should be returned with the original packaging.
  • Once your return is received and inspected, we will process a refund back to your credit card or original method of payment within 7 days. Please note that your credit card company may not post the credit to your account for an additional 2-10 business days.
  • Refunds can only be sent to the original payment method used for the order. If the original payment method cannot be refunded, a merchandise credit will be offered in its place. We are unable to issue refund checks, or refunds to a different credit card or payment method other than the one used on the original transaction.
  • If order to be returned was intended for resale (online arbitrage), customer is responsible for return shipping arrangement and charges.
  • NOTE: Custom-Made Filters are Non-Returnable

If you have any questions about our shipping or return policy, don't hesitate to contact us.