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1. What is DiscountFilters.com Auto-Delivery? Back to top
DiscountFilters.com Auto-Delivery is a convenient way to ensure that you will always have the DiscountFilters.com products you need to keep your air clean. Your first order will ship immediately, and we will calculate future orders based on your filter type, or you can select your own preferred frequency.
You always have complete control over your deliveries and will receive pre-shipment emails before we place DiscountFilters.com Auto-Delivery orders. You can change your delivery frequency and quantity by clicking on this link. Changes to orders can be made anytime within 24 hours of the next scheduled shipment date. You can cancel at any time.
2. How do I join DiscountFilters.com Auto-Delivery? Back to top
Joining DiscountFilters.com Auto-Delivery is easy; it can be done while browsing on the product page or while reviewing items in the shopping cart. To join, simply select the DiscountFilters.com Auto-Delivery option for your desired DiscountFilters.com product(s) and check out as normal.
3. What will happen after I join DiscountFilters.com Auto-Delivery? Back to top
After you join DiscountFilters.com Auto-Delivery service, you will receive an email confirming your subscription. This email will include a link to access 'My DiscountFilters.com Auto-Delivery' where you can manage your future orders, subscription items and DiscountFilters.com Auto-Delivery account information.
We will place your DiscountFilters.com Auto-Delivery orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. Prior to each DiscountFilters.com Auto-Delivery order, we will send you an email reminder. You will also receive email notifications regarding other important information related to your DiscountFilters.com Auto-Delivery account, such as if your product is discontinued, if you cancel your subscription, or confirmation when an order places successfully.
4. How do I make changes to My DiscountFilters.com Auto-Delivery shipments? Back to top
Once you've joined, DiscountFilters.com Auto-Delivery is easy to manage. You can change your next order date, skip an order, change your selected frequency or cancel a subscription by clicking on this link. Please allow up to 24 hours for modifications or cancellations to be processed.
Please allow up to 24 hours for any modifications or cancellations to be processed.
5. How do I make changes to My DiscountFilters.com Auto-Delivery account's information? Back to top
To review or modify your DiscountFilters.com Auto-Delivery account information, click here. You can change your shipping address, billing address, or payment information for an individual order or at the subscription item level, which will affect all future orders. You can also change the email reminder timing or the delivery frequency.
Please allow up to 24 hours for modifications or cancellations to be processed.
6. What is the difference between the 'My Next Order' and 'My Auto-Delivery items' tabs? Back to top
The 'My Next Order' tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for Auto-Delivery if the items have the same order date, shipping address, billing address, and payment information.
The 'My Auto-Delivery items' tab displays individual Auto-Delivery items and all associated details for that individual subscription including next order date, delivery frequency, quantity, shipping address, billing address, and payment information. Individual Auto-Delivery items can all have different account information or you can make the account information the same for all subscription items.
If you have other questions please call (888) 407-5688
or email firstname.lastname@example.org
When will my order ship? Back to top
We stock most of the items on our site and ship from our distribution center located in Greenwood, IN. Some items will ship from remote warehouses. Most, but not all, orders that are placed by Noon Eastern Standard Time will ship the same day. Whether or not your order ships the day you place it depends on the volume of orders we are processing and availability. Some products must be ordered in from the manufacturer, which can increase the lead time before we can ship from 2-10 business days. If you must have same day shipping, please give us a call so we can double-check availability and get your order out the door (866-764-9900). 2:00 PM Eastern Standard Time is the cutoff for any same day shipping requests.
When will my order arrive? Back to top
With very few exceptions, your order should not take more than 2-10 days to arrive at your door for standard shipping. Our primary shipping method is a hybrid service between major parcel carriers and the US Postal Service. With these hybrid shipping methods, the parcel carrier will take your package to the nearest Postal Service Sorting Center and your local Post Office will make the final delivery. Please enter your shipping address as an address that can be delivered by your post office. We can also ship orders to PO Boxes using this service. If you do not receive mail service at your address you can choose the Ground shipping upgrade option. The Ground option will deliver by a major parcel carrier (FedEx, UPS, etc) and will bypass the postal service. Business days are defined as Monday - Friday, and do not include weekend days or holidays.
What international shipping options are available Back to top
At this time, we ship ONLY to the continental USA, Hawaii, and Alaska. Freight shipments or shipments of large items cannot be sent to Alaska or Hawaii.
Unfortunately we do not ship to Canada, Puerto Rico, US Virgin Islands or any international locations.
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